Business Representatives are members of ACTRA Toronto’s professional staff who ensure individual productions comply with ACTRA contracts.
Business Representatives prioritize their actions on a daily basis according to situations involving personal safety, unscripted nudity and/or sexually problematic scenes, or situations involving abuse of child performers – these types of situations will be dealt with on a priority basis because of their serious nature. (If you are calling about any of these situations, please insist on speaking with a Business Representative.)
Call ACTRA Toronto immediately at 416.928.2278 if you see or experience a Critical Situation as defined below:
If you are experiencing or wish to report a Critical Situation on set that meets the criteria outlined above:
Most problems on set can be resolved calmly by talking with production personnel. In the event of a disagreement, please do NOT hold up production. Make your point and pass the problem along to your agent. If an ACTRA Toronto Business Representative or On-Set Liaison Officer (OSLO) is on set, let him/her know.
When speaking with an ACTRA Toronto Business Representative, relate all relevant information, including:
The Business Representative will not reveal your name to the production as the source of the complaint. Keep a written record of the incident.
Your agent should deal with upgrades, cancellations, postponements and other violations of the IPA. If your agent is unable to resolve the situation or requires assistance, your agent will contact the ACTRA Toronto IPA Business Representative in charge of the production. Please make production aware on set that your performance category should be upgraded.
Contact an ACTRA Toronto Commercial Business Representative for situations involving cancellations, upgrades, interpretations or agreement violations. Upgrades are rare and depend on the final edit of the commercial. You must notify ACTRA about a breach of the IPA or NCA within 30 days of the violation to pursue restitution.
Your cheque is mailed to the address on your engager contract within 15 days from the day you work. If you do not receive your cheque and it has not been received by your agent, ask your agent to call the production’s accountant to find out if it has been mailed. If your agent cannot resolve the problem, call the ACTRA Toronto IPA Business Representative responsible for your production right away. When you receive your cheque, make sure the payment is correct. If it is not, have your agent call the production accountant and notify the ACTRA Toronto IPA Business Representative as well.
Your cheque is mailed to ACTRA Toronto within 21 calendar days from the day you work, and then forwarded to you or your agent, as indicated in your membership record with ACTRA. If your cheque is late, or if the payment is not correct, contact ACTRA Toronto’s Commercial Department.
Make sure all information on your voucher or work report is complete and correctly filled out, including the times you worked, meal breaks, etc. Mark your voucher or work report if you had an upgrade on set, and get a contract for the upgrade. Make sure your HST/GST number (if you have on) is correctly written on your contract.
If the work report is incorrect, do not initial it; for a voucher, check off “disagree”. Notify your agent and the ACTRA Toronto IPA Business Representative immediately. Keep a copy of your voucher. It is your recorded proof of work. Also keep a record of your time worked.
Make sure all information on your engagement contract is complete and correctly filled out, including the times you worked, meal breaks, etc. If you had an upgrade on set, mark it on your contract. Make sure your HST/GST number (if you have one) is correctly written on your contract.
If items are incorrect, check off “disagree”, and notify a Commercial Business Representative. Mail ACTRA’s copy of the contract and keep a copy for yourself. This is your record of work.