To Report Harassment:
DURING BUSINESS HOURS (9:00 am to 4:45 pm, Monday to Friday)
24/7 EMERGENCY REPORTING:
- HAVEN HELPLINE (Harassment and Violence Emergency Network) :
- Telephone: 1-855-201-7823
AFTER-HOURS NON-EMERGENCY REPORTING
- Email: email@example.com
ONLINE HARASSMENT COMPLAINT FORM
Need counselling or other health services, including crisis support?
- Call the Members and Family Assistance Program (MFAP Support) at 1-844-880-9142.
- Identify yourself as having access to the MFAP through AFBS. You will need to provide your ACTRA membership number and date of birth.
Standing Up For You
Business Representatives are members of ACTRA Toronto’s professional staff who ensure individual productions comply with ACTRA contracts.
On Set Emergency Situations
Business Representatives prioritize their actions on a daily basis according to situations involving personal safety, unscripted nudity and/or sexually problematic scenes, or situations involving abuse of child performers – these types of situations will be dealt with on a priority basis because of their serious nature. (If you are calling about any of these situations, please insist on speaking with a Business Representative.)
Call ACTRA Toronto immediately at 416.928.2278 if you see or experience a Critical Situation as defined below:
A CRITICAL SITUATION IS A PERFORMER-RELATED PROBLEM THAT INVOLVES:
- young performers working more than eight hours a day (under 12 years for the IPA; under 12 years and without permission for the NCA);
- harassment, bullying or violence
- unscheduled stunts or dangerous situations where stunt performers are not being used; and
- unscripted nudity or sexual situations not outlined in the contract.
HOW TO REPORT A CRITICAL SITUATION OR OTHER ON SET EMERGENCY AFTER HOURS
If you are experiencing or wish to report a Critical Situation on set that meets the criteria outlined above:
- HAVEN HELPLINE (Harassment and Violence Emergency Reporting Network):
- Telephone: 1-855-201-7823
WHAT CAN YOU EXPECT WHEN YOU REPORT HARASSMENT?
How can you report harassment to ACTRA?
There are many ways to report harassment to ACTRA. You can:
- Call the office during business hours (416-928-2278 or 1-877-913-2278)
- Call HAVEN Helpline 24/7/365 (1-855-201-7823)
- Use HAVEN Helpline’s associated Lifeworks App to call or chat
- Fill in a Online Harassment Report Form
What can you expect when you call?
If you call the office during business hours, your call will be answered by reception. You will be asked if the incident(s) happened on a production. If so, you will be directed to the business representative assigned to that production. If your incident was not related to a specific production, your call with be directed to a senior staff person (e.g. Executive Director, Director, or Special Advisor).
If you call HAVEN Helpline, your call will be answered by a call service operated by Morneau Shepell. You will be auto-prompted to select: your union affiliation, your Branch, and the reason for your call.
You will then be transferred to a professional support staff person who will ask you to provide:
- Your contact information (name, phone and/or email)
- The province in which the incident took place
- Name of the production where the incident took place
- Brief outline of what happened
With your permission, your information will be forwarded to the appropriate ACTRA branch office.
During your call, you can be immediately referred to counselling or set up a counselling appointment for a later date.
What happens when ACTRA receives your call or the incident report from HAVEN?
An ACTRA representative will speak with you immediately or arrange for a confidential phone interview.
We will ask about what happened; if there are witnesses that we should contact; and if you have other evidence such as documents, text messages, photos, or emails that you can send us.
If we are able, we will advise you of the options available to you (e.g., filing a grievance, filing a complaint under our anti-harassment policy, or initiating an investigation under the discipline process). There may be many different options available to you.
We will ask you what you would like us to do. We can advise you on what we would like to do on your behalf.
We will NOT disclose the information you share, act on what you tell us, or disclose your identity without your permission. You may choose not to take it further if you wish.
What if I want to report anonymously?
Our ability to act on the information may be limited should you choose to report anonymously. For example:
- There isn’t enough information for us to go on
- We can’t take it forward because there is no one to substantiate the allegation (ie. the person denies it happened and we have no recourse)
Additionally, we won’t be able to follow up with you and tell you what we’re doing, because we won’t know who you are.
Members are protected from reprisal. We won’t disclose your identity or act on this information without first talking to you and getting your permission.
Most problems on set can be resolved calmly by talking with production personnel. In the event of a disagreement, please do NOT hold up production. Make your point and pass the problem along to your agent. If an ACTRA Toronto Business Representative or On-Set Liaison Officer (OSLO) is on set, let him/her know.
Be Clear About the Facts:
When speaking with an ACTRA Toronto Business Representative, relate all relevant information, including:
- Your name
- Your ACTRA number
- Agent name
- Production name and location
- Date and time of the call
- Nature of the problem
The Business Representative will not reveal your name to the production as the source of the complaint. Keep a written record of the incident.
Independent Production Agreement (IPA):
Your agent should deal with upgrades, cancellations, postponements and other violations of the IPA. If your agent is unable to resolve the situation or requires assistance, your agent will contact the ACTRA Toronto IPA Business Representative in charge of the production. Please make production aware on set that your performance category should be upgraded.
National Commercial Agreement (NCA):
Contact an ACTRA Toronto Commercial Business Representative for situations involving cancellations, upgrades, interpretations or agreement violations. Upgrades are rare and depend on the final edit of the commercial. You must notify ACTRA about a breach of the IPA or NCA within 30 days of the violation to pursue restitution.
Under the IPA:
Your cheque is mailed to the address on your engager contract within 15 days from the day you work. If you do not receive your cheque and it has not been received by your agent, ask your agent to call the production’s accountant to find out if it has been mailed. If your agent cannot resolve the problem, call the ACTRA Toronto IPA Business Representative responsible for your production right away. When you receive your cheque, make sure the payment is correct. If it is not, have your agent call the production accountant and notify the ACTRA Toronto IPA Business Representative as well.
Under the NCA:
Your cheque is mailed to ACTRA Toronto within 21 calendar days from the day you work, and then forwarded to you or your agent, as indicated in your membership record with ACTRA. If your cheque is late, or if the payment is not correct, contact ACTRA Toronto’s Commercial Department.
Under the IPA:
Make sure all information on your voucher or work report is complete and correctly filled out, including the times you worked, meal breaks, etc. Mark your voucher or work report if you had an upgrade on set, and get a contract for the upgrade. Make sure your HST/GST number (if you have on) is correctly written on your contract.
If the work report is incorrect, do not initial it; for a voucher, check off “disagree”. Notify your agent and the ACTRA Toronto IPA Business Representative immediately. Keep a copy of your voucher. It is your recorded proof of work. Also keep a record of your time worked.
Under the NCA:
Make sure all information on your engagement contract is complete and correctly filled out, including the times you worked, meal breaks, etc. If you had an upgrade on set, mark it on your contract. Make sure your HST/GST number (if you have one) is correctly written on your contract.
If items are incorrect, check off “disagree”, and notify a Commercial Business Representative. Mail ACTRA’s copy of the contract and keep a copy for yourself. This is your record of work.