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Information about the COVID-19 pandemic changes as the virus mutates and as immunity grows. For more information, members are encouraged to visit and bookmark our COVID-19 Updates page and also our COVID-19 Best Practices page. We will update this list of Frequently Asked Questions on a regular basis.


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Financial Help

What economic supports are still available for people facing hardship as a result of the pandemic?
Find out more about Canada's COVID-19 Economic Response Plan to support people facing hardship as a result of the COVID-19 outbreak on the COVID-19: Financial support for people, businesses and organizations page.
I can’t make my payments? What can I do?
If you think you will miss a payment, contact your creditor(s) as soon as possible. If you have urgent expenses that cannot be deferred and you cannot pay, consider applying to the AFC (see next question)
What if someone needs emergency help to cover the cost of groceries and rent?
The AFC is the lifeline for Canada’s entertainment industry. Through compassionate and confidential support, they help Canadian entertainment professionals maintain their health, dignity and ability to work. The AFC is an expression of the community’s good will, helping entertainment professionals when they are at their most vulnerable due to injury, illness or other personal hardship.
Am I eleigible for Ontario Works? What other supports are available?
The Ontario Works site may help you determine whether applying is right for you. More financial resources can be found on our Coronavirus Updates page.
Can you direct me to a government number to call for EI assistance?
Visit the Government of Canada’s EI Contact information – individual page. 
I wonder if I should have signed up for regular EI for self-employed people.
Most performers are self-employed for tax purposes and, while EI special benefits for self-employed people were introduced in 2013, ACTRA National’s review of the program might be worth a read before you plunge in.
Where can I find answers to questions about my AFBS retirement and insurance options?
AFBS is the best source to find answers to your insurance and retirement questions. Consult the AFBS website

ACTRA Business

What is the impact of the ACTRA Toronto office closure on member services?
The ACTRA Toronto office is closed to the public. Film and Television production is permitted to continue, however, in accordance with the Film and television industry health and safety during COVID-19 protocol developed by the Section 21 Film and Television Health and Safety Advisory Committee of the Ontario Ministry of Labour, Training and Skills Development. ACTRA Toronto staff continue to work, mostly remotely, supporting members and productions by continuing to process and to mail commercial cheques and payments and by providing other essential services. Staff will return messages as soon as possible. We appreciate your understanding and patience. Looking for a staff email address? Visit our Contact page.
With the ACTRA offices closed, are you still receiving commercial payments and sending them to performers?
We are still receiving commercial payments from payroll, processing them and mailing performer cheques out as quickly as we can. Agencies are still paying residuals. We mail payments to you or your agent, according to the instructions we have on file for you.
My agent's office is closed, how can I arrange to have cheques sent directly to me?
Ask to email you an Agent Authorization Form.

How can I help?
  • Stay healthy! Follow the recommendations of Public Health agencies.
  • Check your inbox and the COVID-19 Updates page regularly.
  • Read all member communications thoroughly before calling or emailing for clarification.
  • Free up staff time for member service by reducing telephone traffic to the ACTRA Toronto office as much as possible.
  • Make use of the website instead. For example, most of the forms you need are available here: Paperwork

Most importantly, remember that the pandemic has challenged everyone.

Be kind.